Pastelings

Support

Write to us at:

We usually answer within a few days. Please tell us your device (for example "Fire HD 10"), the store you got the app from (Amazon Appstore or Google Play), and what happened. For a purchase problem, add the store's order number. Please do not send a child's name, photo or other personal details; we never need them.

Questions grown-ups ask

How do I unlock everything?
Tap any locked world or picture. Your child sees an "Ask a grown-up!" card. Tap "I'm a grown-up", press and hold the button for three seconds, answer the sum, then choose "Unlock everything". The store shows the price and asks you to confirm.
I paid, but pages are still locked.
Check that the device is online, then open the unlock screen again (as above) and tap "Restore purchases". On a child profile, the purchase may be waiting for a parent's approval in the store; once approved, everything unlocks by itself. Still locked? Email us with the order number.
Can I use the unlock on another device?
Yes, on any device signed in to the same store account: install the app and tap "Restore purchases". A purchase does not move between stores, for example from the Amazon Appstore to Google Play.
How do I get a refund?
Payments are handled by the store, so refunds are too, under the store's own policy. We cannot see your payment details or issue refunds ourselves. On Google Play, see Google Play's refund help. On the Amazon Appstore, contact Amazon customer service from your Amazon account.
Where are the settings?
Under Grown-ups, behind the same grown-up check: sound effects, music, the voice, the language, Calm mode (slower motion, fewer sparkles, quieter sound), Magic lines (the crayon stays inside the shape it started in) and Numbers mode.
How do I delete my child's pictures?
Grown-ups, then "Reset art". This erases every picture in My Art and cannot be undone. Uninstalling the app also deletes them. We never have a copy.
Does it need the internet?
Only to check, buy or restore the unlock. Coloring works offline.
Are there ads or tracking?
No. No ads, no analytics, no accounts. See the privacy policy.
How do I ask for my data to be deleted?
Email us with your store order number. The app itself stores nothing about you outside your device; see section 13 of the privacy policy.

Using the app means you accept the terms of use.